How This Native Catering Firm Tailored Their Enterprise To Survive Lockdown


We perceive your considerations when ordering meals through the pandemic, as a result of we really feel it too. MH staffers have gone via their fair proportion of grocery disinfectant and have debunked many coronavirus myths on the web with regards to ordering takeout.


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What’s extra, is we’ve been involved for native enterprise throughout this time. So we spoke to Head Chef and Director at The Flying Pan, Mathew Hoepner, to speak enterprise and learn how the Cape City primarily based catering firm has stored afloat whereas staying protected and sanitised throughout SA’s lockdown.

The Hit

Since President Cyril Ramaphosa introduced the nationwide lockdown, which began on 26 March, 1000’s have misplaced their jobs. In response to Fin 24, estimates for April prompt some 20 000 jobs have been shed.

The primary month of the disaster noticed an estimated drop of 60% within the revenue of casual staff globally, whereas worldwide, over 430 million enterprises confronted excessive dangers of “critical disruption”. The Worldwide Labour Organisation (ILO) has warned that almost half of the worldwide workforce is in instant hazard of shedding their livelihood. That’s 1.6 billion staff worldwide.

Associated: 15 Contemporary Meals Supply Providers To Attempt In Lockdown

And these considerations resonated with The Flying Pan, “Our instant concern was for our workers, he says. “Their monetary and private security. It has been a attempting time as we nonetheless await cost for our international workers from the TERS UIF fund. To date it has been a run-around and over half of the best way via the month nonetheless no cost has been acquired [sic]. Our subsequent concern is ensuring the enterprise survives and we are able to see future progress.”

With The Flying Pan’s recreation plan now targeted on offering the highest quality and repair to prospects, within the hope that issues get higher. “General, the impression has been adverse, orders are low, however we’re working towards optimistic progress once more and as extra laws are eased, orders needs to be on an upward trajectory. So we’re simply specializing in our high quality and repair for now,” he provides.

The Problem

It’s been a tumultuous few months for the enterprise, says Mathew. “Initially, we needed to shut our enterprise which meant a sudden lack of revenue and we needed to put our workers on depart.. We resumed commerce after acquiring the right certificates solely to shut once more as a result of regulation of no ready meals deliveries.”

The lockdown additionally noticed different income streams coming to a halt for the catering firm. “We additionally do plenty of occasions catering, weddings and company work, all of which floor to a right away halt. Fortunately, we may postpone plenty of our marriage ceremony shoppers to future dates, however company work. will take some time to start out up once more.

“One other problem is the elevated meals value as a result of provide chain disruptions, we might want to improve our costs quickly and it comes at a nasty time for our shoppers.”

The Flying Plan

Meals being packaged at The Flying Pan.

First issues first: staying protected. The Flying Pan put in place strict protocols to make sure their meals and packaging remained protected to make use of and devour, incorporating social distancing into the kitchen house.

“We clearly are working towards social distancing within the kitchen and we observe procedures with sanitisation and PPE tools,” says Mathew. “We’ve got additionally decreased our supply days from 5 to 3 [days per week], to restrict interplay with shoppers.”

The catering firm has stored strict process with regards to meals preparation and packaging, and have allotted totally different time slots for every process, to make sure a disciplined, protected method. “We’ve got restricted our workers within the kitchen and have meals preparation and meals packaging groups on totally different days. Our meals is portioned then bagged earlier than it reaches the consumer.”

The Classes

Mathew Hoepner, Head Chef and Director at catering firm, The Flying Pan.

There’s quite a bit Mathew has taken dwelling from this expertise. “Nothing is ready in stone, all normality could be flipped the wrong way up in a short time. Don’t get too snug, and plan forward,” he says.

His recommendation for different enterprise house owners within the business? “Focus in your providing, ensure it’s excellent and ultimately enterprise will return, it is a very powerful time for many catering/meals firms, and hopefully all of us make it via this patch.

“Covid-19 is right here for some time, we have to adapt to the brand new regular and enterprise will decide up ultimately. We will additionally anticipate covid-19 to alter the best way individuals store for groceries and meals. On-line will change into extra necessary and meals companies want to consider how you can use know-how to streamline their enterprise and meet client expectations.”

Assist Native

The Flying Pan is devoted to offering meals that’s recent, wholesome and of top of the range. I tasted their meals, and might attest to their requirements. A winner for me, is their number of sensible, but wholesome selections: they supply a basic menu, vegetarian menu and low-carb menu to select from.

Professional tip: Their vegetarian Mediterranean Meatball dish is a scrumptious choice for those who’re desirous to go meat-free.


Wholesome dinners each day, delivered to properties and workplaces in Cape City’s Metropolis Bowl and Southern Suburbs.


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